Behavioral Public Performance

Behavioral Public Performance

How People Make Sense of Government Metrics

Leth Olsen, Asmus; Moynihan, Donald P.; James, Oliver; Van Ryzin, Gregg G.

Cambridge University Press

06/2020

75

Mole

Inglês

9781108708074

15 a 20 dias

152

Descrição não disponível.
1. Introduction. Connecting two revolutions; 2. What's in a (performance) number?; 3. Frames; 4. Comparisons; 5. Motivated reasoning; 6. Sources; 7. Stereotypes and anti-public sector bias; 8. Autonomy and learning; 9. Lessons for practice and governance.
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performance management; performance information; accountability; decision-making; cognitive biases; citizen-state interaction; behavioral public performance